Event Conditions of Entry
Where can I buy tickets?
Tickets will be sold via our website for the 2024 season. Just set up an account, login and follow the prompts to buy. You can browse the program now and on 11 December general sales commence. Westpac customers have a special pre-sale commencing 4 December which is capped at a maximum of 500 tickets per screening.
Only tickets purchased through the event website, www.westpacopenair.com.au, will be valid for entry. If you purchase through other avenues, including but not limited to resale sites, friends, social media marketplaces, you risk being denied entry on the night.
Are tickets for reserved seating or do you need to reserve your own seat?
A bit of both... General Admission tickets require you to reserve your seat in the cinema on arrival at the event, on the night of your screening. This means that arriving early is key for those who have a group who wants to sit together or if you have a specific place you like to sit. Whilst we will always do our best to help you find seats together, the later in the evening the harder this gets so why not join us early, from 6pm and enjoy the magic hours harbourside, knowing your cinema seat is waiting for you.
If having a reserved seat in the cinema is important to you, then you will need to opt for either a Reserved Dining ticket in The Chandon Garden, or for a Premium Dining Pass in Summer House Dining. Go to our tickets page to read more about these options.
Do I need to set up an account to buy tickets?
Yes, just like other ticketing platforms we need to you to set up an account with us. There is no guest checkout. This will allow you to log back in and see your tickets at any point as well as download them. The link to sign up for an account is here www.westpacopenair.com.au/en/login and we suggest you do this in advance of the onsale for a speedy check out.
I'm a Westpac customer, where can I find the code for the pre-sale?
The Westpac customer presale code will be available to all NSW customers within the Westpac banking app from 27 November 2023. You can also keep an eye out on Westpac's social media or in branch. You can find more information specific to Westpac customers here https://www.westpac.com.au/help/community/openair/
Restrictions on Companion Card Holders
If you require a Companion Card ticket, please contact us directly to make the complete booking: phone 02 9236 7492 or email email@example.com. You must book tickets simultaneously if you wish to be seated together. Please have your Companion Card with you on the night.
Patrons requiring accessible seating can book online, but will need to contact us to arrange suitable seating. Please contact us on 02 9236 7492 or email firstname.lastname@example.org.
2. Weather and cancellation
Ok it’s an outdoor Event so you should be aware of what happens if it rains, right?
Short answer, the show goes on if it rains. For 27 years we’ve been screening in rain, drizzle and summer showers, providing ponchos free of charge to audience members, and that’s the way we roll and the risk you accept if you pre-purchase tickets. Some people are ok with this risk, but some aren’t. If you’re not happy with this risk, best not to pre-purchase tickets. The screening will not be cancelled and refunds will not be issued because it rains.
OK, but what about dangerous weather?
Well that’s different. If there’s dangerous weather present at Mrs Macquaries Point during screening hours, we’ll cancel that evening's session but ONLY when it becomes clear that dangerous weather is approaching the immediate area of the event. Sydney weather can change quickly during summer. A thunderstorm at 5pm may have disappeared by 7pm, so on occasions we may delay the opening of the Event, if we think there’s a good chance dangerous weather may pass before screen time. Likewise a thunderstorm over southern or western Sydney may dissipate before it reaches the Event. Please check the Event website for updates and if you are concerned about whether or not a storm will pass, you may wish to delay your arrival at the Event.
Just to be clear:
• we’re only concerned with weather at Mrs Macquaries Point. Storms elsewhere in the Sydney metro area are not necessarily relevant
• we’re only concerned with weather during Event hours. Weather at 3pm or 5pm is not necessarily relevant
• if you’re a ticket holder, whether and how you get to the Event is your responsibility.
Any updates to do with cancellation of a screening or changes to the scheduled opening time of the Event will be posted on our social pages and on the website.
If you have a general admission ticket you have only paid for a cinema ticket. If you are in the Chandon Garden, Westpac Terrace or Summer House Dining, you have paid for a dining reservation upgrade (hospitality fee) as well as cinema tickets.
The dining reservation upgrade portion of any ticket (aka "hospitality fee", as stated on your ticket), will not be refunded unless we cancel the Event before 8pm, as you will have had fair opportunity to enjoy that portion of your experience.
If we’re compelled to cancel a screening during a screening, we reserve the right to provide ticket holders with an alternative way to view the portion of the film not screened (e.g. electronic link). If we do this there will be no refunds issued, but if we’re unable to do this, or we don’t even start the film, we’ll refund ticket purchasers the full cinema ticket portion of the ticket price.
Again to be clear if we cancel an evening of the event prior to 8pm, we will refund the full ticket price including dining reservation upgrade (aka "hospitality fee", as stated on your ticket) and cinema ticket portions, but if we cancel after 8pm, dining reservation upgrades (hospitality fees) will not be refunded, only the cinema ticket portion will be refunded.
What happens if I can't make it anymore? Exchange rules and fees.
Sorry to hear you can’t make it, but the good news is you can exchange your tickets for another screening subject to availability for a non-refundable fee of $5 per transaction. Requests for exchanges are accepted up until 72 hours before the screening time; within 72 hours of screening time, we cannot exchange. The account holder who made the booking needs to contact email@example.com. We do not offer refunds if you're unable to attend anymore and encourage you to share the love and give your tickets to a friend if you can't join us.
3. Before entry
What time do gates open?
Gates open at 6pm. We encourage you to come early, as to us, OpenAir is as much about the pre-cinema experience, as it is the films. It's important to note that for General Admission ticket holders, dining seats and cinema seats are not reserved and are taken up on the night by guests on a first come first served basis. Whilst there is a seat at the cinema for every ticket holder, if you plan to sit together in a group or have a particular vantage point in mind, arriving early is your best chance of making this happen. If there are any changes to opening times, they will always be published on our Instagram account and on the website.
So, why come early?
After securing your general admission seat, you can make the most of the Event experience. Not only do we have the best view of our magical harbour from early evening into twilight, but we also spend months thinking about every detail to make the evening hours with us as picture perfect as the view. Some special treats for the early birds include:
- $9 for Hendrick's & Glenfiddich cocktails purchased at The Point before 7pm
- DJs at The Point from 6pm every evening
- Tastings and sample sips in The Chandon Garden from 6pm
The weather isn’t looking good but it’s early in the day… what do I do?
As an outdoor event, our Cinema is subject to prevailing weather conditions. Specifically, rain will not prohibit the screenings of films. Screenings will be cancelled only if weather conditions present a danger at Fleet Steps at screening time. We all know that Sydney Summer weather can change quickly so we always hope to proceed with the screening and make weather-related decisions, based on the conditions at our event site at the time of screening.
Regardless of the forecast, we monitor the weather closely throughout the day and evening and keep everyone updated on Facebook and Instagram, and on our website.
Our number one priority is safety, so if we have to make the difficult call to cancel to ensure our patron’s safety, we will do so, but our preference is to proceed with screening our great program of films if possible!
Can I bring food or drinks into the event?
Please be aware that Westpac OpenAir is a fully licensed venue, and the dining seating is provided exclusively for restaurant customers, so no BYO alcohol or food will be permitted to enter the event. We have a great range of dining choices in all of our areas, for more info around the Kitchen by Mike menus visit our dining page.
Can I bring my baby or child with me?
Babies and infants are welcome at our cinema, however, classification restrictions apply. We do make allowances for prams whereby you can reserve a seat where you’re welcome to have the baby on your lap. You can either keep your pram with you, or we can place it aside for the duration of the film. Once you've booked your tickets online, please contact us on 02 9236 7492 or firstname.lastname@example.org to discuss arrangements.
We ask that when small children or babies do attend the films that their parents/carers respect the experience of all patrons and if they become unsettled, we will open the closest gate and ask that they temporarily leave the premises whilst they become settled again. We hope you understand this.
Can I bring my dog?
Due to the event’s location as part of the Royal Botanic Gardens and Domain, dogs and other domestic animals are not permitted within the site (assistance and guide dogs are excepted).
Can I bring an umbrella?
You can bring a hand-held umbrella to the event, for use when walking around and when seated in the dining areas. Please note that when the film is screening, you cannot use your umbrella. This is so that you’re not obstructing anyone’s view of the screen. In the event of rain, we will distribute ponchos to all patrons.
4. At the Event
Our rights to refuse you entry or eject you from the Event
You may be denied entry into, or removed from, an Event if we have reasonable grounds to do so, including if you breach these Conditions of Entry, or you are intoxicated, under the influence of illicit drugs, inappropriately attired or adversely affecting the enjoyment of the Event by others. You may be required to submit to a search of your person and/or possessions before entering the Event.
We may eject you if we form the view that you are engaging in or likely to engage in ambush marketing to the detriment of any of our sponsors.
If you are refused entry or ejected from the Event, you are not entitled to any refund.
Additional conditions of entry
We may for any reason impose additional conditions of entry into an Event.
If those additional conditions of entry are not reasonable or do not arise out of our obligation to comply with all applicable law and obligations (such as, if we decide that additional conditions are prudent for the safety of patrons of the Event) you may request a refund and you must surrender your ticket.
You must obey directions given by Event staff
Any instructions given by Event staff must be followed. You agree to comply with all Government directions, orders and regulations relevant to attending live Events, which may be in place at the time of the Event. Persons who violate this condition may not only be banned from the Event but also held liable for compensation for damages.
Using a ticket
Tickets are checked electronically when entering the Event. Tickets must be protected against moisture, dirt, damage and any mechanical or visual defects, etc. The QR code must be machine-readable. If the ticket is not collected upon entry, it must be kept until the end of the Event and shown on request. It must be a ticket issued by Summer Tickets. If it is issued by another ticketing platform it is not valid for entry.
Are cinema seats reserved or do you need to reserve your own seat?
General Admission tickets require you to reserve your seat in the cinema on arrival at the event, on the night of your screening.
This means that arriving early is key for those who have a group who wants to sit together or if you have a specific place you like to sit. Whilst we will always do our best to help you find seats together, the later in the evening the harder this gets so why not join us early, from 6pm and enjoy the magic hours harbourside, knowing your cinema seat is waiting for you.
Once I am in the venue, can I leave and come back?
You must retain your ticket after entry. We do permit pass outs and re-entry. Once in the venue, exit through the main entrance ensuring your ticket is scanned on the way out, and when you want to come back in, just come back through the main entrance again.
Can I use cash at the bar and restaurants?
Our event is a cashless event, and we can only accept contactless payments, i.e. credit card, app and tap payments across the venue.
No unauthorised recording of films
You may not be permitted to take into the Event, or use, cameras or other photographic or recording equipment. You may not record any part of any visual presentation shown at the Event.
You may be photographed, filmed or recorded
By attending the event, you and each attendee in your group acknowledge and agree that you each may be filmed and/or recorded and you each give permission to the Seller to use your image, likeness and voice obtained at the event in all media throughout the world for any reasonable purpose and without any compensation.
Lost something at our event?
We are not responsible for any personal property you bring into the Event or leave outside the Event. We will do everything we reasonably can to get your lost item back to you. Head over to our lost property page, submit your enquiry and we will be in touch if anything matching your description shows up.
Ticketing Terms & Conditions for Westpac OpenAir Events provided by Cinerent OpenAir Pty Ltd & ticketed by Summer Tickets Pty Ltd
Westpac OpenAir Event Obligations
Cinerent OpenAir Pty Ltd (Cinerent) promotes and holds open-air cinemas events in Australia under the name ‘Westpac OpenAir’ (Events). Summer Tickets Pty Ltd (Summertix) is the ticketing provider for the Events and acts as Cinerent’s exclusive agent for the sale and distribution of tickets to the Events (tickets). References to “we” and “us” are, unless the context otherwise requires, references to Cinerent and Summertix jointly and severally.
The terms and conditions that apply to the Event and the sale of Event tickets are contained in:
· These Ticketing Terms and Conditions (TT&Cs);
· The Event Conditions of Entry, which are set out above;
Which are collectively referred to as the Event Obligations.
If you buy a ticket or tickets, your purchase is governed by these TT&Cs.
Event Obligations apply to all holders of tickets
You remain responsible for the compliance with all Event Obligations by each person that you permit to use a purchased ticket (whether in conformity with the restriction on transfer or resale set out below), including all subsequent holders of a ticket that you purchased (ticket holder). It is your responsibility to inform all ticket holders of all Event Obligations in relation to the ticketed Event.
If requested by us, you must provide us with contact details of all ticket holders from your ticket purchase. In the event you are contacted directly by the Government, including the Department of Health for the purposes of contact tracing, you must: (a) make the contact details of your group available to the Government (if you have the consent of each group member to do so); or (b) contact each member of your group, and request that they provide their contact details to the Government directly.
Variations to Event Obligations
Cinerent reserves the right to vary the Event Obligations at any time by notice to you. If you don’t agree to a change, you may request a refund and you must surrender your ticket to us.
We do not offer refunds or exchanges of tickets except as expressly set out in the Event Obligations. In particular, we do not offer refunds or exchanges to meet your personal circumstances unless another ground for refund or exchange applies.
Restriction on transfer or resale of tickets
Only tickets purchased through official sales channels are valid. It is not permitted to copy, alter or imitate tickets.
You may not resell or offer for resale any ticket to an Event for more than the maximum price fixed by relevant ticket resale legislation. In NSW this means you may not resell for more than the original price + transaction costs (up to 10% of the original price).
Without our prior written consent, you may not use any ticket for advertising, promotion or other commercial purposes (including competitions and trade promotions) or to enhance the demand for other goods or services. If a ticket is sold or used in breach of this condition, the ticket may be cancelled without a refund and the ticketholder of the ticket may be refused admission. This provision does not apply to reasonable personal invitations for promotional or marketing purposes.
Protection of Tickets
Tickets must be protected against moisture, dirt, damage and any mechanical or visual defects, etc. The QR code must be machine-readable.
In order to provide tickets to and conduct Events, your personal data will be collected and stored in connection with the use of the Summertix website or the ticketing system. We use that data to provide ticketing services and we also use it for our marketing purposes.
At Events, we take photos and videos. Images of ticket holders may be recorded in those photos or videos and may be used by us for marketing purposes. If a ticket holder is featured in any video or image reproduced by us, we will give reasonable consideration to any reasonable request for us to vary its use or cease using it.
The ticketing system and the website are protected by copyright. All legal aspects are owned by Summertix and/or its suppliers and/or licensors.
Summertix limitation of liability
Summertix and its suppliers strive to offer customers the most uninterrupted service possible. Summertix and its suppliers work with the utmost care but cannot guarantee that the service will be provided without errors or interruption, or that all information in the ticketing system and on the website is up to date, complete and accurate. Summertix cannot accept any responsibility for how up to date, complete and accurate the website content is.
In the event of unlawful intervention, with particular reference to misuse by unauthorised third parties, Summertix shall not be liable for any damages that may occur.
If there is a pricing error on the website, we will inform you as soon as possible and give you the option of reconfirming your order at the correct price (and credit or debit your account as applicable) or cancelling your order. If we are unable to contact you, you agree that we may treat the order as cancelled. If you choose to cancel after you have already paid the incorrect ticket price for the tickets, you will receive a full refund from us.
Summertix is not obliged to support specific software or operating systems. The use of devices by customers to access the website or the ticketing system is at their own risk and expense.
As agent of Cinerent, to the full extent required by law, including the Australian Consumer Law, or as otherwise set out in these TT&Cs, Summertix has no liability to you, and your recourse is to Cinerent.
Cinerent limitation of liability
If an Event is cancelled for any reason, all liability is limited to the amount for which the ticket was purchased (including any fees or charges unless otherwise notified at time of purchase). Proof of purchase may be required for any refund or exchange.
Unless required by law (including the Australian Consumer Law), neither Summertix nor Cinerent will be liable for any other losses incurred by you or any ticket holder as a result of the cancellation of an Event, including any travel and accommodation expenses.
Safety, Illness, Injury
To the fullest extent permitted by law, you and each ticket holder assume all responsibility for and release us from any loss, injury or damage to any person (including you and each ticket holder), including arising out of Covid-19 and any other communicable disease.
To the fullest extent permitted by law, we disclaim all liability for any loss, injury or damage to any person (including you and each ticket holder) or property at an Event (save for death or personal injury directly arising out of our negligence).
To the fullest extent permitted by law, and excluding any other express provision of these TT&Cs, the maximum liability that we will have to you under any circumstances is for an amount equal to the aggregate of the ticket price and any booking & transaction fee.
Notwithstanding any other provision of the Event Obligations (including these TT&Cs), nothing in the Event Obligations seeks to exclude any liability of ours which may not be excluded or limited by law (including, without limitation, the Australian Consumer Law). All provisions of the Event Obligations are to be read subject to this clause.
If any part of these TT&Cs or any other Event Obligation is invalid, the invalid part is to be severed from the Event Obligations to the extent required to remedy the validity and so that the validity of the remaining Event Obligations is otherwise unaffected.
The Event Obligations are governed by the laws of NSW and NSW courts and tribunals have non-exclusive jurisdiction to determine claims relating to this agreement.